Terms and Conditions

COVID 19

Should you feel unwell, have symptoms of COVID-19, or have been in contact with someone who has COVID-19 please do NOT come on site but stay home and take care of yourself. Our friendly team will be happy to assist you over the phone to make alternative arrangements for your visit when safe to do so.

Please carry a mask on your journey with us. Some of our suppliers may require you to wear a mask on their premises.

RATES

Rates are quoted in New Zealand dollars

GST (Goods & Sales Tax) is currently 15{ba1599d65106dd07caffbbec3bbac0f8b353922f9a5a77e6842190a4934d257d} – Most prices are GST inclusive

All prices, GST and rates are subject to change at any time without notice

Child prices only apply on some products the age of which is 3 – 11 years old

Adult and Per person fare are the same term

Some products are for full charter of helicopter

Per person fare– 2 to 99 years old

Infant – 0 to 2 years old – must be held by a paying adult. The infant will be secured by a safety belt attached to the adult’s safety belt in back on helicopter

MINIMUM NUMBERS

All brochure scenic flights have minimum fare paying passenger numbers required for flight to departures. Bookings will be accepted for numbers less than the required minimum and we will try our best to coordinate bookings to achieve the required minimum for the flight to depart, but this cannot be guaranteed. Clients are required to confirm their reservation the day prior to flying by calling the respective base they are flying from. Avoid the uncertainty and disappointment, ask us about paying for a full charter of the helicopter.

TIMETABLES

All departures are subject to change or cancellation if weather conditions are not suitable or if minimum passenger fares required for the flight are not met. We will do our best to reschedule your flight, or a refund will be offered (see Cancellation & Refund information below).

Flights operate most days, there may be some restrictions on public holidays for brochure flights, however charter flight may still operate. Please contact the respective base for more details regarding availability for private charters.

FLIGHT RESTRICTIONS

Safety is paramount in determining if weather is good to fly. Cancellations or postponements may occur if the weather is deemed unsafe to fly.

Flight times and routes are subject to weather conditions; the flight route may vary due to weather.

Individual and total weight restrictions apply to specific aircraft or flights.

The pilot will determine the seating of passengers based on weight and balance restrictions of the helicopter.

The helicopter used may vary and is at the discretion of GCH Aviation and divisions. Helicopters being Cabri, R44, EC120, EC130, BK117, AS350

Requests for Twin Engine helicopters with two pilots will be on an as per requested basis by emailing the respective heli base

BOOKING INSTRUCTIONS

In all cases, reservations must be made in advance. For the best chance of confirming your flight, please book well in advance.

Please ensure the following information is provided when booking:

Preferred date of travel

The specific Trip you would like to book

Passenger names

Each passenger’s weight (in kgs)

Specify adult/child/infant

Contact phone number while in New Zealand

Agent details (if applicable)

Method of payment

Special/dietary requirements (if applicable)

A 20{ba1599d65106dd07caffbbec3bbac0f8b353922f9a5a77e6842190a4934d257d} deposit may be needed for private charter flights.

Payment can be made in advance to secure your flight booking. Should you fail to show for the trip when space is guaranteed, your credit card will be debited with the total amount of the booked activity

Reservations can be made by phone or email to the respective helibase you wish to fly from.

CANCELLATION AND REFUND POLICY

Weather cancellations are out of our control, we will try to rebook you for another time or a refund will be offered in accordance with our refund policy guidelines.

Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of GCH Aviation’s bases in New Zealand for a flight of similar duration and price. If you are unable to re-schedule the flight then a full refund will be offered.

No refund will be given for no-shows or changes you make to your booking less than 24 hours prior to departure.

Where payment is made by credit card and a refund applies, the amount must be refunded back to the credit card in New Zealand dollars. GCH Aviation takes no responsibility in paying any transaction fees incurred for this.

Payments made by credit card will result in the refund being refunded back to that original credit card only – no cash refunds apply.

No cancellation fee applies for FIT cancellations made at least 24 hours in advance or at least 4 days in advance for groups of 5+.

Bookings and payments made through third party sites (such as Expedia, Viator, TripAdvisor, Grabone, Scenic Flight Booker etc) will be subject to their terms and conditions and refunds will come from them, not GCH Aviation.

Any refunds to credit cards and bank accounts will be made on the 1st working day after your flight.  Our reception staff do not have the ability to refund directly to your account on the day.  All refund processing must be completed by our accounts department.

Reconfirmation

Please call us at least 24 hours prior to departure to check the weather conditions, reconfirm booking and departure time. This allows time for flight adjustments should the weather be looking unfavourable.

CHANGE OF DATE

Reservations may be transferred to another date, subject to space availability, with no transfer fee incurred, provided notification is received at least 24 hours in advance or at least 4 days in advance for groups of 5+. If you or GCH Aviation are unable to re-schedule the flight then a full refund will be provided. Please consider visiting one of our other bases to fly while on your holiday:

Kaikoura Helicopters

Wellington Helicopters

Nelson – GCH Aviation Nelson

Garden City Helicopters

Greymouth – Coastwide Helicopters

Alcohol

Products with an alcohol component to them will require the following:

Alcohol may only be consumed or purchase by persons 18 years old age. ID must be carried and produced if requested. Please be responsible with your consumption as intoxicated guests may be refused carriage if deemed unsafe by the pilot in command.

Extra things to Note

Please carry any medication that you may require and advise pilot of any medical condition that may require their help

Please wear warm clothing, covered shoes, jacket, sunglasses, sunscreen.

A passenger safety briefing will be given prior to departure

You must disclose if you are carrying any dangerous goods. Please ask if you are unsure or check out the CAA website https://www.aviation.govt.nz/passenger-information/what-can-i-bring/

We see whales 97{ba1599d65106dd07caffbbec3bbac0f8b353922f9a5a77e6842190a4934d257d} of the time. Occasionally, despite our very best efforts and flight planning, you may not see a whale. This is rare and unfortunate but can happen.

In the unlikely event that you do not see a whale, no refund will be offered.

Note – Some products have specific terms and conditions – Please see these on the product pages

Garden City Helicopters  

Kaikoura Helicopters

GCH Nelson    

Coastwide Helicopters  

Wellington Helicopters                

Air New Zealand Airpoints

Bookings are to be made by contacting the helibase that is stated on your voucher

Refunds will be through contacting Airpoints Store only

Cannot be exchanged for cash

PAYMENT

We accept all major credit cards, Eftpos, Paypal or direct banking.
Payments can be made by direct credit at least two days prior to the date of travel.
Please use the invoice number as the reference number

GCH Aviation – Garden City Helicopters

Bank ANZ Bank New Zealand Limited

Branch address 97 Riccarton Road, Christchurch 8041

Account number NZD 01-0797-0237071-000

Account name GCH Aviation Ltd

GST number 046 959 116

accounts@gchaviation.com

Kaikoura Helicopters

Bank ANZ Bank New Zealand Limited

Branch address 231 Dominion Road, Mount Eden, Auckland 1024

Account number 06-0145-0753484-000

Account name Kaikoura Helicopters Ltd

GST number 129-147-415

accounts@gchaviation.com

Wellington Helicopters

Bank ANZ Bank New Zealand Limited

Branch address 97 Riccarton Road, Christchurch 8041

Account number 01-0797-0905893-000

Account name Wellington Helicopters Ltd

GST number 116-507-587

accounts@gchaviation.com

Coastwide Helicopters

Bank ANZ Bank New Zealand Limited

Branch address 97 Riccarton Road, Christchurch 8041

Account number NZD 01-0797-0237071-000

Account name GCH Aviation Ltd

GST number 046 959 116

accounts@gchaviation.com

GCH Nelson Helicopters

Bank ANZ Bank New Zealand Limited

Branch address 97 Riccarton Road, Christchurch 8041

Account number NZD 01-0797-0237071-000

Account name GCH Aviation Ltd

GST number 046 959 116

accounts@gchaviation.com

WHOLESALE / AGENTS

Wholesale rates are available only to wholesale/inbound operators who have made contact and introduced themselves to our marketing department.

Credit applications must be completed and returned from wholesale/inbound operators before any rates and bookings can be confirmed.

Please request wholesale credit applications by email to marketing@gchaviation.com.

Prices are subject to change without notice.

SURCHARGES

Any charter bookings that fall on the New Zealand Statutory Holidays listed below will incur a 20{ba1599d65106dd07caffbbec3bbac0f8b353922f9a5a77e6842190a4934d257d} surcharge.

Brochure flights listed on our website www.gchaviation.com do not operate on these days.

Christmas Day

Boxing Day

New Year’s Day

2nd January

Waitangi Day 6th February

Good Friday

Easter Sunday

Easter Monday

Anzac Day

Matariki

Queen’s Birthday

Labour Day

Regional Anniversary Day

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